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Help

Answers for clients and for photographers and videographers.

For clients

Can I send a request without an account?

Yes. On a profile you send a request with your name and e-mail address. You receive a login link by e-mail and read the answer there. If an account already exists for your address, you only receive the login link and send the request signed in.

How does the style search work?

You describe the look you want in words, upload example images or choose style presets. The search compares that with the portfolios and shows the matching profiles.

How do I post a project?

With a company account and a confirmed e-mail address you create a tender: title, description, category, place, dates, budget and how many people you are looking for. The text is checked before the tender becomes visible. After that you compare the applications and book.

Who can write a review?

Companies can review photographers and videographers with whom they have completed an assignment: once per assignment and person.

For photographers and videographers

Why is my image not public yet?

Every image is checked before it is visible in public. You can see its state in your portfolio.

How do I apply to a tender?

Open the tender and send your application with a message and a proposed price. You need an account as a photographer or videographer for that. The client accepts or declines applications. You can see the state in your workspace.

How do I enter my availability?

In your workspace under “Calendar” you enter your times per weekday and block single days. Through the subscription link the calendar also appears in Google or Apple Calendar.

How do I share a client gallery?

Under “Client galleries” you create a gallery, upload the images and share the link. An access code protects the gallery additionally. The pricing page shows how many galleries your plan includes.

Account and plan

What does registration cost?

Nothing. You register as a photographer or videographer or as a company and confirm your e-mail address. The pricing page shows what the paid plans cost.

How do I cancel my plan?

In your workspace under “Plan”. The cancellation takes effect at the end of the current billing period; until then your plan stays active.

How do I export or delete my data?

In your workspace under “Privacy” you download your data as a JSON file. There you also delete your account and confirm it with your password. The account is marked for deletion and permanently deleted after 30 days.

Nothing found?

Send us an e-mail at support@foto-connect.live.

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In the community photographers and videographers exchange ideas.